A Buick dealership in suburban Chicago was having four to six eye injuries per year. When we asked about them, the office manager reported that they were “just normal.” Though the insurance claims amounted to only a few hundred dollars each, the management came to realize that every time an eye injury occurred, work stopped for the injured party and for the person who drove him to the hospital. It also affected the people around him, whose work was disrupted by the rush to the eyewash station. The dealer agreed that the total cost of each injury exceeded a thousand dollars. Given 2% profit margins, the dealership had to sell an additional $300,000.00 to pay for the six annual injuries.

ComplyNet technicians made eyewear recommendations and drafted a personal protective equipment policy. Management made the required decisions and the ComplyNet technicians explained the new policies to all back end employees. Eyewear selection was made and the policy was periodically reinforced by the ComplyNet technicians.

Since the program was initiated –three years ago – not a single eye injury has been reported.

A large Chevrolet dealership was experiencing frequent back injuries. ComplyNet technicians reviewed the incidents and modified their Lifting Training Program to focus on the common sources of the injuries. All of the technicians were gathered together and new policies were explained to them. The ComplyNet technician used humor and blunt talk to emphasize what the new lifting rules were and why. Twice a year since the training class was held, ComplyNet-initiated lifting policy reminders are sent to each employee in the back end. Back injuries have not re-occurred.

A Midwest Auto Dealer Group was experiencing a rash of workers compensation claims. With claims exceeding $125,000 per year, the injuries were costing the group more than a half million dollars annually in indirect expenses.

After reviewing the nature of the claims and getting management’s agreement on a strategy, ComplyNet personnel implemented our “Loss Control 1” program, which targets claims and sets policies and practices to attack their sources. Because of the severity of the situation it was not difficult to obtain the cooperation of all managers and the insurer.

Within seven months of the initiation of the program, claims were down more than 90%. After two years, claims remain down more than 80%.

A state auto dealer association operated its own workers compensation insurance company. Because claims were very high at several of the insured dealership, the association engaged ComplyNet to institute its standard service at those dealerships. In addition, the association recommended ComplyNet to its other members.

After three years, the association compared the claims made by their average insured dealership and the claims submitted by those insured dealerships served by ComplyNet. The dealerships with the ComplyNet service averaged 70% fewer claims.

"The economics of having ComplyNet on the job simply make sense. Car dealerships don't carry enough staff to stay abreast of all the rules, regulations, and loss control ideas that your people track every day"

Dealer Group CFO